I was given a referral yesterday from a fellow Chamber member, for what the homeowner believed to be a water leak in her finished basement drop ceiling. Upon removal of the wet ceiling tiles, it was evident that the drain pipe from the kitchen sink above was leaking.
I asked the customer if she had a plumber, she stated she didn't. I immediately made a call to Andrew Chesney of Southern New Hampshire Plumbing and Heating (SNH). As he happened to be in the area and just finished a call, he was at the residence in less than 10 minutes and made the repair within 20 minutes of arriving.
The homeowner, who was initially distressed to see the leak and the accompanying mold, was shocked and amazed that the response time for SERVPRO to show up and assess the problem, and SNH to come out and repair the leak, all happened within 2 hours of her initial inquiry.
My referral source proved to be a valuable resource to his friend, SERVPRO proved to be a valuable resource to their customer. Knowing who to call when there's an emergency, responding quickly, and providing exceptional service puts you out in front of your competition.