Recent Posts

Baby It's Cold Outside...

11/14/2019 (Permalink)

Frozen Cracked Pipe Frozen Cracked Pipe

"A November Arctic Blast" is how the National Weather Service is describing the record low temps the Northeast will be experiencing these next couple of days.

When the New England region is subjected to this level of cold weather, SERVPRO of Derry/Londonderry knows what is coming next - frozen pipes. Frozen pipes that burst can cause serious water damage to a home or business.

Have you prepared your home or business for the winter weather? Water damage is the cause of many problems, the least of which is the mitigation and clean-up that SERVPRO provides. It's the disruption to your life or business, the time off from work to manage this crisis or the realignment of personnel, the damage done to personal possessions, furnishings, and business records, the shutting down of a line in a manufacturer or distributor, the relocation and costs associated with relocation, to name a few.

Preventing disasters such as these is not always possible, but being prepared to tackle them quickly in order to mitigate your loss is. Message me for details to find out how SERVPRO can help you be prepared.

Wildlife Intrusion

10/28/2019 (Permalink)

Squirrel In Attic Squirrel In Attic

As the Fall season begins, it's time to make our way up into our attic to pull out our fall and winter clothes along with our holiday decorations. While up there, we notice signs of an intrusion... mice, squirrels, even birds and bats.

Why are they there? They're looking for a warm place to harbor. Besides the physical damage they do, these pests carry other pests with them such as bird mites, bat bugs, fleas and ticks. They also defecate and urinate throughout.

Closing off access to these pests prevents entry. Cleaning up and removing the nests and feces gets rid of the parasites. Disinfecting and sanitizing the area removes the toxins.

SERVPRO of Derry/Londonderry can help. Message me today for your No-Cost assessment.

Know the Signs of Mold

10/21/2019 (Permalink)

Mold Spores Mold Spores

SERVPRO of Derry/Londonderry offers testing, remediation and clean-up of mold for both commercial and residential properties. The Fall season provides dampness and lots of organic matter, both great sources for mold growth, especially in areas that aren't temperature controlled.

Know the signs:

1. Musty smell/odor.

2. Spots of varying colors on any surface.

What mold needs:

1. Moisture.

2. Food.

3. Warmth.

4. Oxygen.

Growth period:

1. Within 24-48 hours after a flood or water intrusion.

Prevention/Tips:

1. Control humidity levels.

2. Fix leaky roofs, windows and pipes.

3. Ventilate shower, laundry and cooking areas.

4. Thoroughly clean and dry after flooding.

The Center for Disease Control is a great resource for mold related topics. https://lnkd.in/ePNZ9QB

Legacies

9/12/2019 (Permalink)

man standing by green car on street holding a wooden sign #destinationderrynh, the Town of Derry's fb site for Derry visitors.

As a Chamber of Commerce Ambassador, one of the services I provide on behalf of the Chamber is to help our members get their Chamber Directory Listing up and fully functional, fully visible. Prior to development with the Member, I perform some basic research on the Company, the Principles and the History of the company.

What I found most interesting was the level of community involvement the founders had, especially when researching businesses that were in their 2nd and 3rd generation of family ownership. They were a fixture in their community and understood the value of organizations that worked to help strengthen the community they resided and conducted business in. In other words, they believed that they not only had a vested interest in their community, but a responsibility as well.

Some of these organizations included The Rotary Club, The Kiwanis Club. their local Church, their local Masonic Lodge, and many were on the Board of these non-profit businesses within their community.

Interestingly enough, many of these companies are thriving into their 3rd Generation. The building blocks were their dedication and commitment to Community, and their legacy is a result of that work.

SERVPRO of Derry/Londonderry also believes in the commitment to Community. We are involved with a number of non-profit organizations and work on Committee's within the Town's we service. We donate time, money and service and are always available to help or advise where and when needed. Commitment, dedication, service for others, all good business traits, but also good for the soul.

Where Did That Smell Come From???

5/24/2019 (Permalink)

Dog Urine Stain

Let's say you recently purchased a home with carpets installed. Prior to move in, you decide to have the carpets cleaned, hoping to refresh the carpets, maybe remove a few stains. Upon cleaning of the carpets, you notice a urine smell coming out of the carpet.

Unbeknownst to you, the prior homeowner(s) had several pets over the years, and their pets had "accidents" on the carpet. Even worse, the urine seeped into the carpet pad underneath the carpet. What is now happening is that the steam from the extractor is drawing the urine odor out.

Prior to cleaning, use of a black light is helpful to determine if urine stains are present, enabling your service provider to treat these areas appropriately.

If the urine has seeped into the carpet pad underneath the carpet, you may need to pull up the carpet and have the pad replaced.

A thorough inspection by your service provider prior to cleaning makes all the difference in what you see and what you smell.     

Call 811 Before You Dig

5/16/2019 (Permalink)

Call 811 Before You Dig

We've all seen or heard the commercials for 811, "Call Before You Dig," especially pre-spring and early spring when homeowners and landscapers are preparing to rip out plants, cut trees, pull out stumps, plant new foliage, till up your garden, dig footers for the new deck or gazebo, etc... 

Why call 811? To prevent damage to underground utility lines and cables. If you damage them, you pay the expense to repair them. Besides the cost of repairs, you risk causing damage to your home should you crack a water, sewer or gas line.

Each Utility comes with its own color scheme (ie: water lines are blue, electric is red, pressurized gas is yellow, cable TV is orange, and so on.

New Hampshire Public Utilities Commission, Safety Division, has a great handbook readily available for download called "New Hampshire Excavator Manual." Contact chuck@SERVPROderrylondonderry.com and I will send you the pdf version.

Serving Our Community

5/15/2019 (Permalink)

The Salvation Army

Serving the community that we live and work in makes us a partner with that community. As a partner, we want the best for our community and we want to help it grow and prosper. One of the ways SERVPRO of Derry/Londonderry does this is by offering help and assistance to a number of organizations, one of them being The Salvation Army of Greater Derry.

The Salvation Army of Greater Derry provides a number of services for the Greater Derry area: Worship Services, Emergency/Disaster Service, Christmas Kettle Program, Food Pantry, Nursing Home Visitation & Church Services and After School Programs, just to name a few.

SERVPRO of Derry/Londonderry, in tandem with The Salvation Army of Greater Derry, is distributing shopping bags to businesses and organizations within the Greater Derry community, with a request to collect non-perishable food items and toiletries. These items are then distributed to those in need throughout our community. Certainly a worthy cause.

If you would like to contribute to this program, please contact our office directly for details. Every portion of your donation goes directly to those in need. Your help is greatly appreciated.

Time Management

5/13/2019 (Permalink)

Emergency Time Management

SERVPRO of Derry/Londonderry makes it a point to stay in touch with their commercial customer base on a regularly scheduled basis, ensuring that should an emergent situation ever occur, SERVPRO will be one of the first calls they make. 

What we do after the call is really what matters most. Our response time is always within an hour of your initial call, and most times within minutes if you call our office number directly.

We will be onsite within four hours, ready and prepared to mitigate the damage, every day of the week, 24 hours per day.

If your loss is being managed by your insurer, per requirements from most insurance providers, we will provide a verbal briefing, or a description of the loss, the mitigation performed, and what it is going to take to get your home or business back to where it was.

Time management of this process is crucial in preventing further damage, limiting the cost of restoration or reconstruction, but also working to keep you in your home or to keep your business operating. 

For more information on our process, please check out our website, or better yet, contact me to discuss in person. There is never a commitment required to have a conversation.

Cleaning: How Clean is Clean?

5/8/2019 (Permalink)

Clean Space

When I am approached to provide a bid for cleaning, I have to ask a very basic question first: "Do you want a general cleaning or a detailed cleaning?" This invariably brings up a question - what is the difference?

The best description I can offer is through an analogy - do you want to run your car through a car wash and get the dirt off, or do you want a detailer to clean every part of your car? The typical response to this question is almost always "detail."

Then comes the price, and this is usually followed by sticker shock. Further explanation is then required.

SERVPRO of Derry/Londonderry provides cleaning services, but usually after some type of disaster (ie: water damage, fire damage, storm damage, etc...), we then need to perform a detail cleaning of the affected areas of your home or business to ensure that when we're done, we live up to our motto - "Like it never even happened."

So, if you want your home or office space cleaned, and you want a detailed cleaning that leaves your space looking and smelling amazing, call SERVPRO of Derry/Londonderry. You will be satisfied, we guarantee it.

Mud Season in New England

5/1/2019 (Permalink)

Mud Season

Mud Season is the season in New England between Winter & Spring. For those of you that are not native to New England, mud season is the result of snow melt + rain = mud!

You track it in your car, you track it in your home, you track it in your business, and you track it just about everywhere you go.

Floors take a beating when mud gets embedded into the fibers of your carpet, and can scratch up your tile and wood floors when hard granules get caught up in your shoe treds, all of which decreases the life and beauty of your floors.

The best remedies are to ensure you have a shoe scraper outside your door, wiping off debris each time you go to enter your home or business. If at home, take your shoes off at the door. Insert a shoe tray at the entrance so that dirty shoes sit in the tray, not on the floor. Sweep the floor at the entry ways daily to prevent hard debris and dirt from being tracked through the your home. 

For your business, vacuum or sweep daily and make sure paths and walkways leading to your office are clear and free of mud and debris.

Want to keep those floors looking fresh and smelling clean? Call SERVPRO of Derry/Londonderry for a detailed floor cleaning. Assessments offered at No-Cost.