Recent Posts

Bio-Hazard Process

11/30/2021 (Permalink)

Police Lights and Crime Scene Tape Crime Scene

Reader Discretion Advised. This blog is about what happens when an individual has passed away and SERVPRO of Derry/Londonderry is called to handle the aftermath. 

As of this writing, 2021 has seen 5 bio-hazard clean-up services due to death that I have been involved with. Three by natural causes, one voluntary, and one involuntary.  

Death takes on several forms, naturally, voluntarily, or involuntarily. All three have one thing in common in that when an individual passes, their bodily fluids and gases release from their body. The bodily fluids and gases attract flies, typically Blow Flies. The Blow Flies lay their eggs within a couple of days from date of death, which then hatch, bringing the flies into the larval stage, infesting the body.  

Should the individual pass while in the presence of others, or be discovered shortly after death, then the above scenario will not likely have occurred. However, if the individual hasn't been discovered for several plus days, then the above scenario becomes a reality. 

When the body is discovered, and if there are circumstances that appear unsavory, or of a self inflicted nature, the Police need to officially clear the scene before clean-up can begin. Once cleared, SERVPRO can go in and clean up the areas affected by the death (ie: carpets removed, bed linens bagged and disposed of, furniture bagged and disposed of, blood cleaned off of furnishings or walls, personal items cleaned and bagged, etc...).  

For our part, the initial cleaning is performed to enable the family to go in and collect any personal items without being traumatized. Once the family has retrieved personal effects, SERVPRO will go back in and clean any remaining items or areas that may need additional attention, then we set-up Ozone equipment to neutralize any odors and kill off any remaining pests. Once the odors have been neutralized, at that point, we should be done with the service with the exception of disposal, which is contracted with a company that is Certified and Licensed for Bio-Hazard waste. 

This scenario would be a typical process for an individual that resides in some type of rental setting where there is a Property Management company on-site, or directly managed through a landlord. 

The cleaning part of the job is certainly difficult, but the harder part is the snapshot you get of a lost life. That can be the saddest thing to deal with. Keeping the family in mind while performing this duty, showing compassion and empathy, understanding the importance of minimizing their trauma is what makes this type of service worthwhile performing. It's never easy, but it has to be done. 

I write this at this time of year as many individuals have difficulty dealing with the holidays for a variety of reasons. Be mindful of this, look for the signs of depression and desperation, and offer a kind word or company when you can. If you believe somebody may need immediate help, there are numerous non-profit agencies out there that can provide assistance. 

National Suicide Prevention Lifeline @ 800.273.8255 

Veterans Crisis Line @ 800.273.8255 

National Alliance on Mental Illness @ 800.950.6264

Tankless Water Heaters vs Storage Tank Water Heaters

11/22/2021 (Permalink)

Tankless Water Heater Tankless Water Heater

Tankless Water Heaters are becoming the favored replacement for a failed Storage Tank Water Heater, and for several good reasons. Tankless water heaters provide, on average, about 2-5 gals per minute of hot water, less than most storage tank water heaters. However, storage tank water heaters have a set storage capacity, unlike a tankless water heater.

Tankless water heaters take up much less space and can be easily placed on a wall, providing more overall storage room.

Both tankless and storage tank water heaters should be checked regularly for mineral build-up to prevent scaling, thereby impairing the water heater's function. A tankless water heater has a filter that can be cleaned/changed, providing for much less maintenance than a storage tank water heater that needs to be shut down and drained, possibly moving sediment and mineral build-up around, causing unforeseen issues until a problem occurs. 

How does a tankless water heater work? As water travels through the Unit, it is heated by a gas burner or electric heating coil, heating the water instantly. 

A typical storage tank water heater for a family of 5 is about 40-50 gallons. If the tank fails, and you aren't home to shut the water supply off, that's 40-50 gallons of water on your floor, not counting the fact that the water is still on, trying to fill the tank as it drains out its contents.

While a tankless water heater doesn't have a storage tank, the supply lines running through the tankless system can still fail, so proper, consistent maintenance is still required to help prevent failures.

While SERVPRO of Derry/Londonderry is not a plumbing service company, we see plenty of storage tank water heater failures and the damage caused by them. Tankless water heaters have their problems, but look to be the way of the future, more efficient, more capacity, albeit at a higher cost, and with a reduced failure rate.

How does a Tankless Water Heater work? 

Cold Weather Is On Its Way...

9/30/2021 (Permalink)

Frozen Pipe Frozen Pipe

Fall is officially here. Leaf Peepers are headed up to NH for the beautiful colors and the nights are getting colder. The Mt Washington Observatory recognized their first snowfall of the year on the peak this past Wed, Sept 29th. Apple season is in full swing as the NH orchards are now open for apple picking, hot cider and homemade cider donuts.  While you are enjoying all NH has to offer this Fall, don’t forget to prepare for the cold that the late Fall and Winter seasons bring along with them. That means draining your outside hoses and putting them in storage, shutting off your outside spigot/faucet valves, inside and out, installing your insulated faucet cover(s), cleaning out your gutters and making sure your gutter protection device is secure and free of debris, and insulating any exposed water supply lines.  Don’t know or aren’t sure where your water supply line shut-off valves are? SERVPRO of Derry/Londonderry can label all of your water supply line shut-off’s for you, free of charge. Call Chuck at 856.495.4369 or email to schedule.

The Lobby: Defining Your Company

4/7/2021 (Permalink)

Keurig Lobby Keurig Lobby

When you enter a business Lobby, what is it that you see? If someone were to blindfold you and walk you into this Lobby, would you immediately recognize the Company it represents?

As a Commercial Sales Manager, I have been in a fair number of lobbies over the years. Some are pretty forgettable, others are quite memorable and clearly define the brand. Keurig in Burlington MA is one of those that is not only memorable, but defines its brand in unmistakable ways.

When you walk in, as you look diagonally to your right, you will see a huge coffee bar with a Barista, ready to make your favorite Keurig drink, free of charge. They are delivering an experience and defining their brand.

Dollar General in Goodlettsville, TN is another brand that created their Lobby as an extension of their Brand. As you walk in, off to the side, is a small but very cool museum of sorts that tells the history of Dollar General and showcases a number of their sponsorships and growth through the years.

Then there are the practical, unfriendly lobbies that have a counter and a couple of chairs for waiting with not much else other than maybe some trade magazines.

Lobbies define the company and the brand, they are the first image, the first impression for those visitors, vendors, customer's and prospective customer's that walk through their doors.

SERVPRO of Derry/Londonderry keeps those Lobbies looking great and smelling fresh and clean, putting the finishing touch on your brand, helping to meet and exceed the expectations of those who walk through those doors.

We offer a number of professional services to help keep your Lobby looking its best: Window Cleaning, Carpet Cleaning, VCT Floor Strip, Seal and Wax, Odor Control, Detailed Deep Cleaning and more...

Contact SERVPRO of Derry/Londonderry for your complimentary assessment. Your Brand defines you, your Lobby should follow suit, let us help you look your best.

VCT Floors

3/17/2021 (Permalink)

Finished VCT Floor Finished VCT Floor

VCT is an acronym for Vinyl Composite Tile. This type of flooring tile is generally found in schools, supermarkets and healthcare settings. It's low cost, durability and ease of maintenance make it an ideal product for these types of institutions, especially in areas where foot traffic is high.

Tile sizes are typically cut at 12' x 12' or 12' x 24'. The surfaces VCT is installed on need to be level, smooth and free of dust, dirt and debris. Installation is with an adhesive that is pliable, allowing the floor material to respond to foot traffic, carts, rollers, etc..., without breaking.

Annual maintenance is recommended for areas with high traffic counts, providing years of service. Maintenance involves stripping of the existing coating, then waxing, using products specific to VCT flooring tiles. The number of coats of wax can vary, but typically between 3 and 4 coats are applied. 

When waxing, care must be taken to put on evenly, thin coats one at a time, allowing for a drying period in between coats, and no walking on floor until product has completely dried.

SERVPRO of Derry/Londonderry has the knowledge, experience and equipment to handle your commercial flooring needs. For a complimentary assessment, contact Chuck Nuskey at  

Commercial Services: Bio-Hazard

3/17/2021 (Permalink)

Bio-Hazard Symbol Bio-Hazard Symbol

Bio-Hazard can be defined as any biological or chemical substance that is dangerous to human's, animals and the environment. This can include body fluids, human tissue and blood, and recombinant DNA.

The term "Hazard" means that the substances noted can be harmful to you and others, so the cleaning or removing of these substances is best performed by a professional.

An assessment is the first step as we need to know what bio-hazard it is we are dealing with. This determines the types of PPE gear needed/required for clean-up, product choices, disposal requirements, but most importantly, what the customer needs to know to keep their staff and customer's/client's safe.

If you believe your facility has a bio-hazard event, email or Chuck Nuskey at or 603.432.3221 for emergency service. 

ERP Contact List

3/17/2021 (Permalink)

ERP Image ERP Image

SERVPRO of Derry/Londonderry offers our Commercial clients our proprietary Emergency Ready Plan (ERP). The ERP is a free tool that is accessible on any device (ie: computer or mobile device). 

The ERP includes your business and facility information as well as a list of your utilities and shut-off's should you need to shut something down in the event of a loss. Whether it be your water main or your oil burner, we locate them all for you. These shut-off's are then identified by location and picture, and are easily accessible on your device.

 One of the most important and functional attributes of the ERP is the Contact List. Besides the local PD, FD and Hospital(s), you can include your complete Contractor list (ie: plumber, electrician, fire safety, HVAC, Roofer, Snow Removal, Landscaper, Irrigation Specialist, and most importantly, your Emergency Service Provider: SERVPRO of Derry/Londonderry.

For a demonstration on how the ERP can benefit you, contact Chuck Nuskey at The assessment and ERP are at no cost, so reach out today and be prepared.

Commercial Services: Graffiti

3/17/2021 (Permalink)

Graffiti Graffiti

Graffiti defined as writing or drawings made on a wall or other surface, usually without permission and within public view.

The look of graffiti, while some consider to be artistic, in reality, if not performed in the right context or the right location just looks like vandalism, and can bring the value of the building and community down. 

SERVPRO of Derry/Londonderry has the expertise, products and equipment to clean up your building and bring it back to its glory.

For a No-Cost assessment, contact Chuck Nuskey at

Basket of Services

3/17/2021 (Permalink)

Servpro logo and vehicles SERVPRO

When I first started working with SERVPRO of Derry/Londonderry as the Sales/Marketing Manager, I wanted to see how SERVPRO was recognized in our territory. I was surprised to learn that we were thought of as a cleaning company. While the services we perform could technically be considered cleaning, they don't fit the generic perception of cleaning. We are so much more than that.

SERVPRO of Derry/Londonderry offers over 20+ services. Noted below is a list of the most common services we offer:

Emergency Services

Water Mitigation & Clean-Up

Fire/Smoke/Soot Clean-Up

Storm Damage Clean-Up

Board-Up Services

Disinfectant Services

Bio-Hazard & Crime Scene Clean-Up

Sewage & Septic Back-Up Clean-Up

Maintenance Services

VCT Flooring Strip, Seal & Wax

Carpet Cleaning


Floor to Ceiling Detail Cleaning

HVAC & Duct Cleaning

Exterior Pressure Washing

Commercial Kitchen Deep Clean

Misc Services

Mold Testing & Remediation

Wildlife/Pest/Rodent Clean-Up & Sanitization

Graffiti & Vandalism Clean-Up & Removal

Post Construction & General Construction Clean-Up

Emergency Ready Plan

and more...

For more details on any of the services noted above, contact Chuck Nuskey at

Fire Safety: Older Adults & Caregivers

3/1/2021 (Permalink)

Smoke Alarm Inspection Smoke Alarm Inspection

Did you know that older adults have a 2.6 times greater risk of dying in a fire than the U.S. population as a whole? The reasons for this staggering statistic are numerous, but can be attributed to age, health issues and environmental (ie: living alone). 

Noted below are some tips for older residents, property managers, landlords and those of us with older family members:

  • Discuss your fire escape plan with family and neighbors. Contact your building manager or fire department to discuss your plan if you need extra help escaping.
  • If you use a walker or wheelchair, check all exits to be sure that you can go through the doorways.
  • If you can’t hear your smoke alarm, consider getting one that has a different sound or one that comes with a bed shaker or strobe light.
  • Caregivers should check the smoke alarms of those who are unable to it themselves.
  • Never smoke around medical oxygen.
  • Use a timer to remind you that you are cooking.

Your risk of dying in a home fire is greater as you get older. Don't take unnecessary risks, follow the tips above to improve your chances of escape or extinguishing a fire before a dangerous situation occurs. Always be well prepared.

For more helpful information...