Recent Posts

Is All Water The Same?

10/20/2020 (Permalink)

Category 3 Water Category 3 Water

In the mitigation industry, water is classified in three different ways: Category 1: Clean Water; Category 2: Gray Water; & Category 3: Black Water.

Category 1 Water refers to a source of water that does not pose a substantial threat to humans and is classified as "Clean Water." Examples would be water from a burst water supply line, malfunctioning dishwasher, etc...

Category 2 Water is known as Gray Water and contains some type of contaminant. Examples would be discharge from dishwashers, broken aquarium or overflow from a toilet with urine, but no feces.

Category 3 Water is known as Black Water and contains contaminants and considered unsanitary. Examples would be sewage back-up, toilet overflow with feces, etc...

The categories are important as they determine the level of clean-up and mitigation. A carpet that got wet from Category 1 Water can be dried, cleaned up and reinstalled. That same carpet that is wet from Category 3 Water must be disposed of due to the contaminants and the health hazards Category 3 water presents.

SERVPRO of Derry/Londonderry are experts in the water mitigation industry and are open 24/7/365 to serve you. We'll make it "Like it never even happened."

Category 1: Clean Water

10/20/2020 (Permalink)

Category 1 Water Category 1 Water

In our Oct 2020 Blog, "Is All Water The Same," we describe the 3 Categories of water that define a water loss and dictate how we mitigate and clean-up this water. This blog article focuses on Category 1 Water.

Water Classes are determined by how much water is present and the type of material that is absorbing the water. In simplified terms, water classes are arranged by the difficulty and time needed to dry out an area. 

Category 1 Water, aka Clean Water, is from a source that poses no substantial harm to people. Likely sources of Category 1 Water would be overflow of bath water, a leaky supply line from an Ice Maker, Washer or Dishwasher, and does not migrate into a contaminated area.

Clean-up typically consists of extraction of the water, evaporation with the use of air-movers and dehumidifier's to remove the moisture from the air.

Carpets and other wet items can usually be saved through the drying process.  

If the water loss occurred 48 hours prior and has not yet been mitigated, cleaned-up and dried out, this water loss can now become a Category 2 Water Loss. 

Stay tuned for the next Blog Post "Category 2: Gray Water."

Protecting Against Vandalism

3/12/2020 (Permalink)

Graffiti and Vandalism image Graffiti & Vandalism

Vandalism is more than an unsightly inconvenience – it’s a threat to your company’s image, leasability, and neighborhood. 

Graffiti, broken windows, damaged doors, pulled fire alarms, equipment theft, arson, squatters, property defacement, landscape sabotage – no matter its form or intention, vandalism is an unsightly mess and an unnecessary expense. 

A single instance of vandalism acts like a ripple in a pond, having greater implications than the initial event. Vandalism can increase your area’s crime rate, contribute to neighborhood blight, decrease your property value, result in repeated maintenance, incur repair costs, cause delays to construction projects, and inhibit leasing agreements. 

“You can put a dollar figure on what it will take to repair or renovate an act of vandalism, but how do you put a price on missing tenant rent, delays to construction schedules, or lost revenue traction?” asks Jim O’Brien, general manager for Vacant Property Specialists (VPS), a security management firm. “These opportunity costs are hard to measure but are a real cost nonetheless.” 

Whether deliberate or unintentional, vandalism can undermine your company’s image and business message. You also don’t want it to shake your employees’ confidence in the building’s safety, says Randy Montelius, vice president of engineering for Communications Engineering Company (CEC). 

While no building is immune to willful destruction, you can effectively reduce your risk by taking preventive measures. 

In the event of vandalism, swift action is one of your greatest allies. A primary goal of vandals is to have their destruction put on display. Remove this satisfaction by immediately wiping out evidence of their acts, says O’Brien.

“Make sure you also communicate with building occupants,” recommends Montelius. ”Let them know what happened and what’s being done to resolve it.”

Lastly, have procedures in place that allow you to reroute maintenance crew for cleanup, retain a restoration company to repair damaged items, and ensure that your security force can be temporarily increased. You should also completely inspect the building for overlooked damage, O’Brien stresses.

Accounting for criminal acts should be part of your emergency response plan. While it may not endanger life safety, you need to have a plan of action in place so vandalism doesn’t impact your business continuity.

SERVPRO of Derry/Londonderry provides services for removal and clean-up of Vandalism and Graffiti. Stop in, call or email for more details.


3/12/2020 (Permalink)

LEED Certified Logo LEED Certification


Our buildings can create a healthier, more sustainable future.

Value of LEED

LEED (Leadership in Energy and Environmental Design) is the most widely used green building rating system in the world. Available for virtually all building types, LEED provides a framework for healthy, highly efficient, and cost-saving green buildings. LEED certification is a globally recognized symbol of sustainability achievement and leadership.

Economic Benefits

  • Gain a competitive edge.
  • Attract tenants.
  • Manage performance.
  • Meet ESG (Environmental, Social & Governance) Goals.
  • Cost effective.

Health Benefits

  • Happy employees, happy occupants.
  • Bring in the good, keep out the bad.
  • Indoor environmental quality.
  • Reduced pollution.

Environmental Benefits

Reduced energy use and carbon emissions.

  • Conserve water.
  • Reduce waste.
  • Green materials.
  • Implement sustainable strategies.

SERVPRO of Derry/Londonderry has a variety of eco-friendly cleaning products that are certified green. Using these approved products helps the efficiency and eco-friendly score of a LEED certified building. Call SERVPRO of Derry/Londonderry and ask about our eco-friendly products and services. 

*Information obtained through the USGBC website.

Preparation Tool

3/5/2020 (Permalink)

Emergency Ready Plan Logo Emergency Ready Plan

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

  • A no cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to sign up? Call or email to schedule.

Developing a Contingency Plan

3/3/2020 (Permalink)

ERP App on Phone ERP App

Developing a Contingency Plan begins with an understanding of what can happen. Review your risk assessment. Consider the performance objectives that you established for your program and decide how much you want to invest in planning beyond what is required by regulations

Assess what resources are available for incident stabilization. Consider internal resources and external resources including public emergency services and contractors. Public emergency services include fire departments that may also provide rescue, hazardous materials and emergency medical services. If not provided by your local fire department, these services may be provided by another department, agency or even a private contractor. Reach out to local law enforcement to coordinate planning for security related threats. 

Document available resources. Determine whether external resources have the information they would need to handle an emergency. If not, determine what information is required and be sure to document that information in your plan. 

Prepare emergency procedures for foreseeable hazards and threats. Develop hazard and threat specific procedures.

SERVPRO of Derry/Londonderry offers an Emergency Ready Plan (ERP) that plays a key role in your overall Contingency Plan. The ERP is a profile of your buildings utilities and their shut-off's and offers the ability to provide a complete list of all your emergency contacts as well as a complete list of contractors, all in one place, and all on the SERVPRO Ready Plan App, free of charge.

Contact SERVPRO of Derry/Londonderry today to schedule your no-cost demo.

The Best Choice

3/2/2020 (Permalink)

SERVPRO Service Professionals SERVPRO Service Professionals

Why choose SERVPRO of Derry/Londonderry to handle your emergency?

24 Hour Emergency Service

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Derry/Londonderry provide emergency restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Highly Trained Specialists

SERVPRO professionals specialize in water damage restoration, fire damage restoration, mold remediation, storm damage restoration, and a number of cleaning services including bio-hazard, vandalism and graffiti, smoke and soot, carpet and detail house and office cleaning.

Advanced Technology

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO to restore a property back to preloss condition quickly, reliably, and more effectively.

National Footprint

With more than 1,700 franchises nationwide, SERVPRO is a leader in the restoration industry, and its professionals are faster to any size disaster. SERVPRO franchise professionals are available 24 hours a day/7 days a week and are ready to restore or clean your property.

Striving for Excellence

2/28/2020 (Permalink)

Entrepreneur Magazine Ranking 2018 Entrepreneur Magazine Ranking 2018

As a national leader in cleanup and restoration, it’s only natural for SERVPRO to receive regular recognition for excellence in a variety of fields. View our list of awards below for a sampling of SERVPRO’s awarded achievements.


Entrepreneur Magazine
Ranked #12 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category


Entrepreneur Magazine
SERVPRO ranked #1 in the Restoration Services category


Entrepreneur Magazine
Ranked #4 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category


Entrepreneur Magazine
Ranked #7 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category


Entrepreneur Magazine
Ranked #7 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category


Entrepreneur Magazine
Ranked #7 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category


Entrepreneur Magazine
Ranked #4 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category

Forbes Magazine
Ranked #5 "Top 20 Franchises For The Buck"


Entrepreneur Magazine
Ranked #8 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category

Ranked #7 Franchise Opportunity overall

Dunn Bradstreet
2011 All Business AllStar Franchise
Ranked #9 Franchise Opportunity overall


Dunn and Bradstreet
Ranked #9 Franchise Opportunity overall

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #9 Franchise Opportunity overall in 2010


Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #28 Franchise Opportunity overall in 2009

The Category SERVPRO of Derry/Londonderry is most proud of is where we are ranked #1 in Restoration Services. We strive to make a positive difference in the communities and customers we serve.


2/28/2020 (Permalink)

Ted and Doris Isaacson Ted and Doris Isaacson

Ted and Doris Isaacson created SERVPRO in 1967 as a painting business in Sacramento, California. With a background in cleaning and restoration, Ted and Doris soon transformed the company into a franchisor of cleanup and restoration specialists.

After selling the first franchise in 1969, SERVPRO continued to grow, acquiring the Bristol-Myers Domesticare Division and its 175 franchises in 1979.

SERVPRO relocated its corporate headquarters from Sacramento to Gallatin, Tennessee, in 1988 to place itself within 600 miles of 50% of the U.S. population.

At the time of the relocation, the SERVPRO System consisted of 647 franchises.

The company's headquarters quickly became a key contributor in its community, and in 1991 the Nashville Business Journal named SERVPRO Industries, LLC, the Small Business of the Year. The company continued its impressive growth, selling the 1,000th Franchise in 2000. Learn more about our Awards and Recognition.

In 2005, SERVPRO Industries, LLC,  moved to a new 140,000-square-foot, state-of-the-art facility in Gallatin to provide more room for expansion.

On March 26, 2019, SERVPRO and Blackstone (NYSE:BX) announced that private equity funds managed by Blackstone (“Blackstone”) have recapitalized SERVPRO. Blackstone is acquiring a majority stake in SERVPRO as part of Blackstone’s Core Private Equity strategy, which is designed to hold investments for much longer periods of time than traditional private equity. The Isaacson family will be re-investing alongside Blackstone and will continue to be significant shareholders in the business going forward. 

Blackstone is one of the world's leading investment firms. They seek to create positive economic impact and long-term value for their investors, the companies they invest in, and the communities in which they work. 

More than 1,700 franchises are operating nationwide, and SERVPRO continues to grow. The need for experienced, trained, and professional cleanup and restoration experts is recession resistant, and the growth potential inside of a proven system presents an opportunity for prospective franchisees.

With a proud history, a positive current growth, and a bright future, SERVPRO will press on toward becoming the premier cleaning and restoration company in the world.

What It Means to be IICRC Certified

2/27/2020 (Permalink)


What is the IICRC Organization?

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. Since starting in 1972, the IICRC has evolved into a global organization with more than 60,000 active Certified Technicians and more than 6,000 Certified Firms around the world.

The IICRC is managed by its Board of Directors, which is comprised of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the Registrants while leading the direction of the organization. The Board of Directors is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry. 

The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.

Respect – We will treat everyone we encounter in our interactions through the IICRC in the same manner we would wish to be treated.

Responsible – We will work to assure that the obligations and stated goals of the IICRC are met in a timely fashion.

Integrity - We will establish and maintain a culture characterized by honesty, high values and exceptional standards of conduct.

Excellence – We will accept nothing less than the best in leadership, quality and service.

Expert – We will continue to build the IICRC’s reputation as the leading authority and source of professional knowledge in the industry.

The IICRC Standards are the most comprehensive and advanced technical information in the industry.

Where professionals find training and consumers find peace of mind.

SERVPRO of Derry/Londonderry is a proud, IICRC Certified member. 

Resource: IICRC