Recent Posts

The Lobby: Defining Your Company

4/7/2021 (Permalink)

Keurig Lobby Keurig Lobby

When you enter a business Lobby, what is it that you see? If someone were to blindfold you and walk you into this Lobby, would you immediately recognize the Company it represents?

As a Commercial Sales Manager, I have been in a fair number of lobbies over the years. Some are pretty forgettable, others are quite memorable and clearly define the brand. Keurig in Burlington MA is one of those that is not only memorable, but defines its brand in unmistakable ways.

When you walk in, as you look diagonally to your right, you will see a huge coffee bar with a Barista, ready to make your favorite Keurig drink, free of charge. They are delivering an experience and defining their brand.

Dollar General in Goodlettsville, TN is another brand that created their Lobby as an extension of their Brand. As you walk in, off to the side, is a small but very cool museum of sorts that tells the history of Dollar General and showcases a number of their sponsorships and growth through the years.

Then there are the practical, unfriendly lobbies that have a counter and a couple of chairs for waiting with not much else other than maybe some trade magazines.

Lobbies define the company and the brand, they are the first image, the first impression for those visitors, vendors, customer's and prospective customer's that walk through their doors.

SERVPRO of Derry/Londonderry keeps those Lobbies looking great and smelling fresh and clean, putting the finishing touch on your brand, helping to meet and exceed the expectations of those who walk through those doors.

We offer a number of professional services to help keep your Lobby looking its best: Window Cleaning, Carpet Cleaning, VCT Floor Strip, Seal and Wax, Odor Control, Detailed Deep Cleaning and more...

Contact SERVPRO of Derry/Londonderry for your complimentary assessment. Your Brand defines you, your Lobby should follow suit, let us help you look your best.

VCT Floors

3/17/2021 (Permalink)

Finished VCT Floor Finished VCT Floor

VCT is an acronym for Vinyl Composite Tile. This type of flooring tile is generally found in schools, supermarkets and healthcare settings. It's low cost, durability and ease of maintenance make it an ideal product for these types of institutions, especially in areas where foot traffic is high.

Tile sizes are typically cut at 12' x 12' or 12' x 24'. The surfaces VCT is installed on need to be level, smooth and free of dust, dirt and debris. Installation is with an adhesive that is pliable, allowing the floor material to respond to foot traffic, carts, rollers, etc..., without breaking.

Annual maintenance is recommended for areas with high traffic counts, providing years of service. Maintenance involves stripping of the existing coating, then waxing, using products specific to VCT flooring tiles. The number of coats of wax can vary, but typically between 3 and 4 coats are applied. 

When waxing, care must be taken to put on evenly, thin coats one at a time, allowing for a drying period in between coats, and no walking on floor until product has completely dried.

SERVPRO of Derry/Londonderry has the knowledge, experience and equipment to handle your commercial flooring needs. For a complimentary assessment, contact Chuck Nuskey at  

Commercial Services: Bio-Hazard

3/17/2021 (Permalink)

Bio-Hazard Symbol Bio-Hazard Symbol

Bio-Hazard can be defined as any biological or chemical substance that is dangerous to human's, animals and the environment. This can include body fluids, human tissue and blood, and recombinant DNA.

The term "Hazard" means that the substances noted can be harmful to you and others, so the cleaning or removing of these substances is best performed by a professional.

An assessment is the first step as we need to know what bio-hazard it is we are dealing with. This determines the types of PPE gear needed/required for clean-up, product choices, disposal requirements, but most importantly, what the customer needs to know to keep their staff and customer's/client's safe.

If you believe your facility has a bio-hazard event, email or Chuck Nuskey at or 603.432.3221 for emergency service. 

ERP Contact List

3/17/2021 (Permalink)

ERP Image ERP Image

SERVPRO of Derry/Londonderry offers our Commercial clients our proprietary Emergency Ready Plan (ERP). The ERP is a free tool that is accessible on any device (ie: computer or mobile device). 

The ERP includes your business and facility information as well as a list of your utilities and shut-off's should you need to shut something down in the event of a loss. Whether it be your water main or your oil burner, we locate them all for you. These shut-off's are then identified by location and picture, and are easily accessible on your device.

 One of the most important and functional attributes of the ERP is the Contact List. Besides the local PD, FD and Hospital(s), you can include your complete Contractor list (ie: plumber, electrician, fire safety, HVAC, Roofer, Snow Removal, Landscaper, Irrigation Specialist, and most importantly, your Emergency Service Provider: SERVPRO of Derry/Londonderry.

For a demonstration on how the ERP can benefit you, contact Chuck Nuskey at The assessment and ERP are at no cost, so reach out today and be prepared.

Commercial Services: Graffiti

3/17/2021 (Permalink)

Graffiti Graffiti

Graffiti defined as writing or drawings made on a wall or other surface, usually without permission and within public view.

The look of graffiti, while some consider to be artistic, in reality, if not performed in the right context or the right location just looks like vandalism, and can bring the value of the building and community down. 

SERVPRO of Derry/Londonderry has the expertise, products and equipment to clean up your building and bring it back to its glory.

For a No-Cost assessment, contact Chuck Nuskey at

Basket of Services

3/17/2021 (Permalink)

Servpro logo and vehicles SERVPRO

When I first started working with SERVPRO of Derry/Londonderry as the Sales/Marketing Manager, I wanted to see how SERVPRO was recognized in our territory. I was surprised to learn that we were thought of as a cleaning company. While the services we perform could technically be considered cleaning, they don't fit the generic perception of cleaning. We are so much more than that.

SERVPRO of Derry/Londonderry offers over 20+ services. Noted below is a list of the most common services we offer:

Emergency Services

Water Mitigation & Clean-Up

Fire/Smoke/Soot Clean-Up

Storm Damage Clean-Up

Board-Up Services

Disinfectant Services

Bio-Hazard & Crime Scene Clean-Up

Sewage & Septic Back-Up Clean-Up

Maintenance Services

VCT Flooring Strip, Seal & Wax

Carpet Cleaning


Floor to Ceiling Detail Cleaning

HVAC & Duct Cleaning

Exterior Pressure Washing

Commercial Kitchen Deep Clean

Misc Services

Mold Testing & Remediation

Wildlife/Pest/Rodent Clean-Up & Sanitization

Graffiti & Vandalism Clean-Up & Removal

Post Construction & General Construction Clean-Up

Emergency Ready Plan

and more...

For more details on any of the services noted above, contact Chuck Nuskey at

Fire Safety: Older Adults & Caregivers

3/1/2021 (Permalink)

Smoke Alarm Inspection Smoke Alarm Inspection

Did you know that older adults have a 2.6 times greater risk of dying in a fire than the U.S. population as a whole? The reasons for this staggering statistic are numerous, but can be attributed to age, health issues and environmental (ie: living alone). 

Noted below are some tips for older residents, property managers, landlords and those of us with older family members:

  • Discuss your fire escape plan with family and neighbors. Contact your building manager or fire department to discuss your plan if you need extra help escaping.
  • If you use a walker or wheelchair, check all exits to be sure that you can go through the doorways.
  • If you can’t hear your smoke alarm, consider getting one that has a different sound or one that comes with a bed shaker or strobe light.
  • Caregivers should check the smoke alarms of those who are unable to it themselves.
  • Never smoke around medical oxygen.
  • Use a timer to remind you that you are cooking.

Your risk of dying in a home fire is greater as you get older. Don't take unnecessary risks, follow the tips above to improve your chances of escape or extinguishing a fire before a dangerous situation occurs. Always be well prepared.

For more helpful information... 

Leak Detection

3/1/2021 (Permalink)

Flo by Moen Smart Water Shut-Off Flo by Moen Smart Water Shut-Off

Headed out for vacation, the weekend, or maybe just for the night? Consider this, a 3/4" pipe with average water pressure in the home at 60-80 psi will disperse approximately 23 gals per minute. There are a number of variables (ie: toilet supply line, water heater, sink supply line, main supply line, etc...). Regardless, if you are out of the house for an extended period of time and experience a pipe burst, you will have some clean up to do when you get home.

One way to help stop the flow of water is by installing a smart water shut-off system. There are several on the market, one of them being the Flo by Moen.

The smart water shut-off's monitor the flow and pressure of the water in your home, detecting irregularities, and if configured, can perform an automatic shut-off of your system.

If you have ever experienced a water loss, then you can definitely see the advantages to a smart water shut-off system. If you haven't, contact me for more details. The costs are surprisingly modest, especially compared to the cost of water mitigation, clean-up and drying when a water loss event occurs. 

SERVPRO of Derry/Londonderry Veterans: Our Everyday Heroes (Pt III)

3/1/2021 (Permalink)

US Naval Station Great Lakes US Naval Station Great Lakes

SERVPRO of Derry/Londonderry is fortunate to have three (3) staff members who have served in various branches of the US Armed Forces. Today's blog is going to feature one of our Technicians, Dan Estabrook.

Dan joined the US Navy on Sept 1, 1966 and attended Hospital Corps School at Naval Station Great Lakes, Lake County IL. Upon graduation, Dan was a Hospital Corpsman whereby he attended Field Medical School at Marine Corps Base Camp Lejune, Jacksonville, NC. He was then assigned to the Hospital at Naval Station Great Lakes until Aug 1968.

His Orders came in to deploy to Okinawa until late Sept 1968, then off to Vietnam with a Marine Unit until July 1969.

He rejoined the US Army Reserves and National Guard in 1976 and served until retirement from service after 30 years of service in the Military.    

Dan is a wealth of knowledge on MLB Baseball and loves sports in general. He resides in Concord, NH, is happily married and spends the harshest part of the New England Winters in sunny Florida.

Dan is a tireless worker and a huge asset to SERVPRO of Derry/Londonderry. We are grateful for his years of service and dedication to our Country. Unfortunately, as Dan is in FL right now, he wasn't able to send us a picture of him in his uniform as they are all at home in Concord.

Heater Fire Safety

2/25/2021 (Permalink)

Electrical Heater Fire Electrical Heater Fire

The unexpected and unseasonal cold weather that hit the midwest and Texas last week has caused massive power outages, which in turn means loss of heat for millions of homeowners and businesses. With no clear end in site, many were turning to alternative heat sources which is a great time for a reminder about safe practice and use of alternative heat sources.

The information noted below is from the U.S. Fire Administration:

Heater Fire Safety

  • Make sure your heater has been tested by a recognized testing laboratory.
  • Make sure your heater has an automatic shutoff, so if it tips over, it shuts off.
  • Keep anything that can burn, like bedding, clothing and curtains, at least 3 feet away from your heater.
  • Place space heaters on a solid, flat surface.
  • Turn heaters off when you go to bed or leave the room.

For more information, go to