Where Did That Smell Come From???
Dog Urine Stain
Let's say you recently purchased a home with carpets installed. Prior to move in, you decide to have the carpets cleaned, hoping to refresh the carpets, maybe remove a few stains. Upon cleaning of the carpets, you notice a urine smell coming out of the carpet.
Unbeknownst to you, the prior homeowner(s) had several pets over the years, and their pets had "accidents" on the carpet. Even worse, the urine seeped into the carpet pad underneath the carpet. What is now happening is that the steam from the extractor is drawing the urine odor out.
Prior to cleaning, use of a black light is helpful to determine if urine stains are present, enabling your service provider to treat these areas appropriately.
If the urine has seeped into the carpet pad underneath the carpet, you may need to pull up the carpet and have the pad replaced.
A thorough inspection by your service provider prior to cleaning makes all the difference in what you see and what you smell.
Call 811 Before You Dig
Call 811 Before You Dig
We've all seen or heard the commercials for 811, "Call Before You Dig," especially pre-spring and early spring when homeowners and landscapers are preparing to rip out plants, cut trees, pull out stumps, plant new foliage, till up your garden, dig footers for the new deck or gazebo, etc...
Why call 811? To prevent damage to underground utility lines and cables. If you damage them, you pay the expense to repair them. Besides the cost of repairs, you risk causing damage to your home should you crack a water, sewer or gas line.
Each Utility comes with its own color scheme (ie: water lines are blue, electric is red, pressurized gas is yellow, cable TV is orange, and so on.
New Hampshire Public Utilities Commission, Safety Division, has a great handbook readily available for download called "New Hampshire Excavator Manual." Contact chuck@SERVPROderrylondonderry.com and I will send you the pdf version.
Serving Our Community
The Salvation Army
Serving the community that we live and work in makes us a partner with that community. As a partner, we want the best for our community and we want to help it grow and prosper. One of the ways SERVPRO of Derry/Londonderry does this is by offering help and assistance to a number of organizations, one of them being The Salvation Army of Greater Derry.
The Salvation Army of Greater Derry provides a number of services for the Greater Derry area: Worship Services, Emergency/Disaster Service, Christmas Kettle Program, Food Pantry, Nursing Home Visitation & Church Services and After School Programs, just to name a few.
SERVPRO of Derry/Londonderry, in tandem with The Salvation Army of Greater Derry, is distributing shopping bags to businesses and organizations within the Greater Derry community, with a request to collect non-perishable food items and toiletries. These items are then distributed to those in need throughout our community. Certainly a worthy cause.
If you would like to contribute to this program, please contact our office directly for details. Every portion of your donation goes directly to those in need. Your help is greatly appreciated.
Emergency Time Management
SERVPRO of Derry/Londonderry makes it a point to stay in touch with their commercial customer base on a regularly scheduled basis, ensuring that should an emergent situation ever occur, SERVPRO will be one of the first calls they make.
What we do after the call is really what matters most. Our response time is always within an hour of your initial call, and most times within minutes if you call our office number directly.
We will be onsite within four hours, ready and prepared to mitigate the damage, every day of the week, 24 hours per day.
If your loss is being managed by your insurer, per requirements from most insurance providers, we will provide a verbal briefing, or a description of the loss, the mitigation performed, and what it is going to take to get your home or business back to where it was.
Time management of this process is crucial in preventing further damage, limiting the cost of restoration or reconstruction, but also working to keep you in your home or to keep your business operating.
For more information on our process, please check out our website, or better yet, contact me to discuss in person. There is never a commitment required to have a conversation.
Cleaning: How Clean is Clean?
When I am approached to provide a bid for cleaning, I have to ask a very basic question first: "Do you want a general cleaning or a detailed cleaning?" This invariably brings up a question - what is the difference?
The best description I can offer is through an analogy - do you want to run your car through a car wash and get the dirt off, or do you want a detailer to clean every part of your car? The typical response to this question is almost always "detail."
Then comes the price, and this is usually followed by sticker shock. Further explanation is then required.
SERVPRO of Derry/Londonderry provides cleaning services, but usually after some type of disaster (ie: water damage, fire damage, storm damage, etc...), we then need to perform a detail cleaning of the affected areas of your home or business to ensure that when we're done, we live up to our motto - "Like it never even happened."
So, if you want your home or office space cleaned, and you want a detailed cleaning that leaves your space looking and smelling amazing, call SERVPRO of Derry/Londonderry. You will be satisfied, we guarantee it.
Mud Season in New England
Mud Season is the season in New England between Winter & Spring. For those of you that are not native to New England, mud season is the result of snow melt + rain = mud!
You track it in your car, you track it in your home, you track it in your business, and you track it just about everywhere you go.
Floors take a beating when mud gets embedded into the fibers of your carpet, and can scratch up your tile and wood floors when hard granules get caught up in your shoe treds, all of which decreases the life and beauty of your floors.
The best remedies are to ensure you have a shoe scraper outside your door, wiping off debris each time you go to enter your home or business. If at home, take your shoes off at the door. Insert a shoe tray at the entrance so that dirty shoes sit in the tray, not on the floor. Sweep the floor at the entry ways daily to prevent hard debris and dirt from being tracked through the your home.
For your business, vacuum or sweep daily and make sure paths and walkways leading to your office are clear and free of mud and debris.
Want to keep those floors looking fresh and smelling clean? Call SERVPRO of Derry/Londonderry for a detailed floor cleaning. Assessments offered at No-Cost.
Raccoon in Attic
Wildlife invasion is prominent during the spring and fall seasons. In the spring, most wildlife and birds mate and look for safe, protective nesting sites. Many times these sites are within overhangs and attics in homes. Some pests, such as mice, live their lives within the home in your walls, under your floor boards and in your attics.
A number of issues come about from having animals, birds and mice in your home such as mites, parasites, or the death of one of these creatures. If you have ever had a dead animal in your walls, you can attest to the smell. Dead animals and birds also attract bottle flies that then lay their eggs and produce larvae (ie: maggots). These flies are living off the carcass of the dead animal or bird, possibly landing on numerous food products and surfaces within your home, depositing germs and bacteria.
It sounds gross, because it is gross. But that is nature taking its natural course.
That's where SERVPRO of Derry/Londonderry can be of help. While we are not licensed to trap and remove wildlife, pests or birds, we can help in the clean-up, sanitizing and disinfectant of the areas affected.
Call SERVPRO of Derry/Londonderry for more details.
"April showers bring May flowers" is a reminder that an unpleasant weather event can bring about beauty. While this is certainly the case, April showers can also bring about the unpleasant realities of home ownership such as water in your basement.
Water seepage can be brought about by a number of factors including improper grading around your home, overgrown plants with extending root systems, improperly pitched gutters, downspouts that are directing the water back to the home, clogged gutters, and the most difficult factor to correct, high water table.
These issues offer you lots of weekend opportunities to get out there and work on your home and yard. Should you need an expert to come in and dry up your basement before you get a chance to make these corrections, we're here to help.
SERVPRO of Derry/Londonderry is on the clock 24/7/365 for all of your emergent needs. We will make it "Like it never even happened."
Your Home in Pictures
Our homes are typically filled with treasures from our travels, our children's life events, and relics from our past, all irreplaceable. If lost to a fire or water damage, all we can do is cry and hope our memory can relive these past moments without these memento's to shake our memories.
But what of our furnishings, what happens if we lose them to a catastrophic event? While they can be replaced, at what cost and at who's expense? If we have adequate insurance coverage, then the burden is on the insurer to replace any items that can't be restored.
Do you have a complete inventory list of furnishings and other items in your home? One way to make this task easier is through pictures and video's. Having a video library of your homes contents helps fill the gaps in your memory and will ensure that lost items are replaced. Be sure to feature identification marks on finer items such as China and bric-a-brac, and model and serial numbers on other items such as your computer, TV or appliances.
Preparation and pro-active measures help relieve stress and help provide some level of relief when a disastrous event strikes.
Is your home prepared for the winter???
SERVPRO - always on call.
Winter in New England can be brutal. The cold, snow and ice can cause unforeseen damage to your home. Preparing your house for the winter helps to minimize the risk of a loss. Noted below are some basic, self-help tips.
- Shut the water off to your outside spigots from the inside shut-off valve, keeping the spigot open, allowing as much water as possible to drain from the line. Once the line has drained, shut-off the spigot and cover the spigot with an insulated faucet cover.
- Clean out all organic debris from your gutters and downspouts. Even better, install a gutter protection device after cleaning.
- If you have experienced ground water in your basement from snow melt, a slight regrade of this area may help.
- If you have ground or below-ground windows, installing a pent over top of the windows will prevent snow build-up at and water infiltration from snow melt at the window jambs.
- If you have window wells, installing a pent over the window well will help keep snow out of the well, preventing snow melt from seeping through the window jambs.
SERVPRO of Derry/Londonderry is here to help you escape the winter home hazards. Call 603.432.3221 or email chuck@SERVPROderrylondonderry.com for a complimentary home inspection.